Shipping policy

FREE SHIPPING

SHIPPING METHOD	SHIPPING TIME	SHIPPING RATE
Free Standard Shipping*	1-7 business days	$0.00 (orders over $50)
Standard	1-7 business days	$9.99 (orders under $50)
Express	1-2 business days	$40.00

*Free Shipping may not be available for remote areas. Once we have your order we will contact you with the shipping surcharge. These areas include but are not limited to the Northwest Territories, Yukon and Nunavet.

Orders may take upto three business days or more to ship. We try to ship out in a reasonable timeframe.

These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes:

British Colombia:

V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V2H, V2V, V3Y, V6M, V8A, V8C, V8G, V8J, V8M

Manitoba:

R0A, R0B, R0E, R0G, R0J, R0L, R8A, R8N, R9A

Alberta:

T0E, T0H, T8S, T0G, T0A, T0C, T0J, T0K, T0P, T0L, T0M, T8V, T9C, T9V

New Brunswick:

E4P, E4X, E7H, E8E, E8J, E8T

Newfoundland & Labrador:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0N, A0P, A0R, A1E, A1X, A2A, A2B, A2H, A2N, A2V, A5A, A8A

Nova Scotia:

B0E, B0J, B0N, B0P

Ontario:

K0E, K0L, N0E, P0J, P0L, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N

Prince Edward Island:

C0A, C0B

Quebec:

G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z

Saskatchewan:

S0A, S0C, S0E, S0G, S0J, S0K, S0L, S0M, S0N, S0P, S4A, S4H, S4V, S7A, S9X

PICKING UP FROM OUR LOCATION

For the present time we are not allowing pick ups from our location unless approved by Kitimai Tea & Coffee Inc. in advance.

Damaged Items

Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.

Please follow the process below to notify us of your damaged items.